Privacy Statement

Privacy notice
Weekly-Pay limited ‘Weekly Pay Carpets’ offers a unique in which customer can purchase flooring and repay for the goods over a set amount of weeks. We offer a range of quality carpets and vinyl’s ensuring we also deliver the highest customer service. We want to give you clear information about what information we collect and how we use it.
This privacy & cookies notice applies to the use of personal information and other information used by Weekly-Pay.
Any member of the Weekly-Pay group may use and share, within the group and with its advisors, the information you provide and other information it holds about you for the purposes set out Weekly-Pay privacy and cookies notice, applying appropriate security measures to keep your information safe and secure.

Types of information we may hold about you and where it comes from

  • Information you’ve provided to us, including through our websites or when you request information on our products or services through applications on websites operated by other organisations.
  • Information about our products and services you’ve ordered or enquired about.
  • Information provided by other organisations who have obtained your permission to share information about you with us.
  • Information we collect, via cookies and related technology about you and your household. This may include information about your device, machine or browser so that we can make sure you get the most relevant information on our products and services. This information may be collected when cookies are turned off. For more information on cookies and how to manage them, please see the section on cookies.
  • IP address, identification number, online identifier, browser information, location data and other similar identifying information required for your devices to communicate with websites and applications on the internet.
  • Technical information from the devices you use to access Weekly-Pay websites or applications, for example, location information. Note that devices and applications have their own privacy settings and notices under which they collect your information, so please check and manage your device and application settings.

Call/communication monitoring
We may also monitor, record, store and use communications we have with you to improve the quality of our customer service, to confirm any instructions you give us, and/or for training and operational compliance purposes.

How we may use your information
We need your information so that we can, in accordance with the contract you have with us, provide you with any relevant product, deliver the best possible customer services and generally manage your enquiry, appointment or purchase through our systems.
This information may include use of your IP address, MAC address, port information, logical network address or similar operational or technical information about each device you use to access Weekly-Pay website or applications. This information is held securely within restricted areas accessible only by authorised personnel.
In addition to using your information for such necessary purposes, we may also use your information to improve our products, services and customer experiences, in the following ways:

  • To monitor, improve and protect our products and services, work with our agents and business partners to improve the products and services we offer, and develop new content, products and services.
  • To help us define groups of audiences to send adverts to, based on factors like interests, age, location and more, so we can show adverts to the people most likely to be interested in the products and services being promoted.
  • For market research.
  • To send you periodic (no more than 4 times a year) newsletters and other information about our products and services you have chosen to be informed on or are entitled to receive.

We may give you choices on how we use your information
We may send you direct marketing communications by post, telephone, SMS, email or other electronic means, using the contact details you have provided to us to inform you about our latest products and services developments, events and special offers. We send you this information, where it is applicable for us to do so, for a reasonable time after you have enquired about our products or services or ceased to be a customer of ours (see further details below).

We may share your information with any successors of the Weekly-Pay group for them to use for the purposes set out in this privacy notice.
We may use and share your information with credit reference, fraud prevention agencies, and other companies for use in credit decisions, for the detection and protection against fraud and other crimes, and debt recovery purposes. If false or inaccurate information is provided and fraud is identified, the details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. We may also access and use this information to prevent fraud and money laundering.

Keeping your data up to date
You may notify us of any updates, amendments and corrections to your information, or restrict or delete your data (where applicable), by contacting us on:

info@weekly-pay.co.uk

Please note that we may need certain information to enable us to provide you with the products services you ask for, so changes you request to your data or restrictions you ask us to make on how we use your data may affect what services we can provide.

Managing your marketing preferences

Direct marketing and tailored advertising
You can always choose not to receive direct marketing or tailored advertising and services from Weekly-Pay Furniture Makers in the following ways:

  • by emailing info@weekly-pay.co.uk
  • clicking on the “unsubscribe” link in any electronic marketing information from us.
  • by calling us on 0330 043 4625

In order to identify you we will require a reference number, email address or postal address so we can identify you on our systems in order to amend or delete all or part of the information we hold about you, as you instruct.

We will never share your information with third parties.

Cookies and online behavioural advertising
Please refer to the Weekly-Pay Cookies Notice.
If you don’t want any information processed through the use of online cookies, please see the section on “Controlling my Cookies”.

How long we keep your information
We retain your information in accordance with data protection policy. This sets out the criteria we use to determine how long we keep your information, what measures we put in place to keep your information safe and secure, and with whom we may share your information. When deciding what to retain, we take into account what information we need to best provide you with products, goods and services, manage your relationship with us, meet our statutory obligations and meet our customers’ and previous customers reasonable expectations.

Complaints
If you wish to make a complaint about how we use your information, please contact us here and we will do our best to help. You may find our Complaints Policy helpful. If you are still unhappy, you can contact the Information Commissioner’s Office via their website

Contacting Weekly-Pay
Any queries or comments about this privacy and cookies notice, for requests of copies of the information we hold about you, or if you wish to have a copy of your information, restrict, transfer or erase your records, please write to:

Weekly-Pay Limited
Unit 21
Holly Park Mills
Woodhall Road
Calverley
Leeds
LS285QS

or contact
info@weekly-pay.co.uk

Changes to this notice
We will occasionally update our privacy and cookies notice. We will post a notice of any material changes on our website prior to implementing the changes, and, where appropriate, notify you using any of the contact details we hold for you for this purpose. This may include phone, SMS, e-mail, post or interactive social media. We encourage you to periodically review our notice to be informed of how we use your information.